Company Type
Manufacturer
Location
Melbourne, Florida
Job Description
- FAA clearance required
- HS Diploma or GED required
- Provide change management coordination and scheduling support for large private communications network.
- Serves as the focal point for all planned maintenance activities.
- Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements.
- Position requires strong attention to detail and adherence to policies and procedures.
- Interacts directly with internal and external customers to schedule planned maintenance events.
- Utilize complex tools and reports to accurately assess service impacts for planned maintenance events.
Job Skills
- High school degree plus 4 years related experience required; prefer two-year degree in computer-related field or equivalent.
- At least 2 years of experience with Network Management Systems and tools.
- At least 1 year of experience with SQL data base and MS Excel.
- Ability to obtain Position of Public Trust clearance (U.S. Citizen).
- Must be able to pass background and drug screening.
- Preferred Additional Skills: Previous telecommunications call center experience; Prior experience required in maintaining high service levels in a demanding customer support services environment; Project management experience.
Job ID: 15989
