Job: IT Support/FSO & ISSM position

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Job Description

  Provide IT Support in supporting end-user devices, servers, telecommunications, and systems support.

  • Provide basic troubleshooting / break fixes for desktops, laptops (Windows) / Network / Printers, etc.
  • Perform Proactive Upgrades / Updates to Computers / Mobile Equipment.
  • Provide Support for Teams Meetings Onsite, as needed. Troubleshoot iPhone devices.
  • The person needs to be able to navigate the business and technology processes effectively and efficiently.
  • Ensure proactive IT assistance for the most critical executives.
  • Test and implement all new technology utilized by Admins.
  • Serve as customer advocate and engage other IT teams managing and/or escalating issues through resolution.
  • Establish trust with customer base and maintain confidentiality.
  • Primary support technician responsible for ensuring pre-testing.
  • Guide users through IT processes, knowledge base articles applications, and end-user tools. Highly proficient with complete Microsoft tools suite.
  • Interface with all levels of Stellant personnel and government management personnel to ensure contract security compliance with National Industrial Security Operational Manual, DoD Manual 5205.07, Contract Security Classification Specification (DD254) and Program Classification Guides.



Well-founded grasp of Tier 3 Support.

Microsoft SCCM and Active Directory experience.

Proven knowledge of Desktop Support.

Microsoft Windows 10 experience desired.

Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals.

The individual must be able to balance business requirements with IT standards, acting quickly to support the most Senior Level executives.

The position requires a self-motivated candidate that is capable of working in an   independent or team environment with minimal direction.

This role requires a deep level of technical and business expertise along with strong customer service skill set.

Deep knowledge of configuring and supporting iOS mobile devices

Strong IT troubleshooting skills.

Advanced understanding of laptop/desktop hardware support.

Solid technical skills with an overall understanding of networks and end user productivity tools to effectively understanding of network infrastructure to proficiently assist with troubleshooting.

College Degree or Technical certifications preferred and minimum of 6 years of prior related experience.

The candidate will be required to conduct security self-inspections, apply risk mitigation   methodologies, support customer assessments, and implement security measures to meet   requirements after training has been completed.



CPSO training certificate

COMSEC custodian certificate or experience

Prior ISSO/ISSM or alternate ISSO/ISSM experience

Courier preparation procedures

Experience developing and implanting OPSEC plans

Knowledge of Access Control and Intrusion Detection Systems

Experience with DoD construction

Experience conducting investigations

Resourceful in solving problem and capitalizing on opportunities

Professional Certifications/Affiliations



Mandatory Non-Technical Skills
Highly motivated individual who is organizationally savvy and possesses a strong IT &   security presence.

Self-started with ability to work independently, customer service oriented.

Ability to coordinate and direct activities across multiple teams.

Strong team/project management abilities.

A strong leader with experience bringing others along.

Provide leadership presence among all levels within the organization.

Excellent communication both written and verbal including technical writing experience.

Ability to work well in a fast-paced environment, effectively multi-task, and make quick &   confident decisions.

Be empowered to make quick decisions.

Detail oriented to keep detailed notes on tickets.

Highly organized to keep tickets in order, ability to prioritize urgent issues.

Contract Specialties Group is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state or local law

Job ID: 18641


IT Management, Northeast