Job: IT Support Specialist

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Job Number


Company Type



Farmingdale, NY

Job Description

IT Support person that responds to and diagnoses computer problems through discussions with users. Works under the direct supervision of Senior Administration Management. Reports to the IT Manager. Tasks include:
• PC/Laptop and Application Lifecycle Management, including hardware/software selection, security impact review, installation, OS and driver updates, break/fix, monitoring, etc.
• Install, modify, and repair computer hardware, software, and peripherals
• Windows OS management/Imaging with DISM and wim files and complex application deployment
• End user support, technical assistance, and training, including professionally troubleshooting and resolving issues in-person, through email, over the phone, and using remote assistance
• Resolve technical problems with LAN, WAN, servers, databases, Multifactor Authentication, and other systems (i.e., familiarity with DHCP, DNS, VLANs, routing, AD, MS O365, SharePoint, etc.)
• Monitor PC and Server environment health daily, and mitigate security threats using layered antivirus solutions and Incident Response protocols
• Create clear understandable documentation consistent with policies and procedures
• Working knowledge of VMware vCenter/vSphere and virtual desktop/server environments
• Familiarity with tape backup systems
• Advanced troubleshooting and “Multi-tasking” skills and drive to lead select team projects
• Maintains a positive work environment by professional and courteous conduct and communications with others, including supervisors, co-workers, clients, and vendors
• Performs other tasks as assigned

EDUCATION REQUIRED: Bachelor’s degree or equivalent experience required

EXPERIENCE REQUIRED: 2 year’s experience preferred. Familiarity with a variety of software and hardware systems required ie: Win 7& Win 10 admin

  • Contract Specialties Group is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information,  or membership in any other group protected by federal, state or local law.

Job ID: 17675