Company Type
Manufacturer
Location
St. Petersburg, Florida
Job Description
- Performs a variety of routine desktop support tasks in conjunction with operating multiple small and/or large local area networks with multiple users.
- Supports the configuration and deployment of Dell Desktop PCs and Laptops.
- Responds to user queries, answers questions and resolves hardware and software problems in a multiple platform environment.
- Diagnoses, identifies, and resolves problems.
- Utilizes diagnostic software packages and internal technical support personnel.
- Implements corrective actions within established parameters or refers more complex problems to higher-level desktop support staff personnel for resolution.
- Ensures corrective actions are implemented and hardware and/or software are functioning properly.
- Generates appropriate documentation.
Job Skills
- Knowledge of MS Windows operating systems, especially Windows 7 and 8.
- Familiarity with TCP/IP network configuration and troubleshooting, standard desktop software such as MS Office, Adobe Acrobat, IE.
- Familiarity and comfort with hands-on PC hardware configuration and repair. about iPhone/Apple device support.
- Must have excellent organizational and interpersonal skills, flexibility, and have ability to multi-task under pressure.
- Associates Degree in Computer Science or Data Processing. Minimum of two (2) to three (3) years of related IT Desktop Support experience.
- Hands-on experience with laptop configurations and troubleshooting preferred.
- Must be able to pass background and drug screening.
CSG is a EOE Minority/Veteran/Female/Disabled
Job ID: 15811
