Job: Help Desk

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Job Number

69

Company Type

Manufacturer

Location

Hauppauge, NY

Job Description

Responds to and diagnoses computer problems through discussions with users. Works under the direct supervision of senior administration management. Reports to the IT Manager.

DUTIES AND RESPONSIBILITIES:

1. Responsibilities include problem recognition, research, isolation, and resolution.

2. Resolves less complex to intermediate problems independently.

3. Works with IT Manager and Network Administrator to resolve more complex problems.

4. Sets up and builds new computers for employees as required by approved requests and the IT Department.

5. Installs initial or additional software as required.

6. Maintains employee passwords and permissions as well as data access based on approved requests.

7. Reviews status of software and application communication with network repositories.

8. Performs other tasks as assigned.

9. Maintains a positive work environment by professional and courteous conduct and communications with others, including supervisors, co-workers, clients, and vendors.

EDUCATION REQUIRED:

Bachelors degree or equivalent experience required.

EXPERIENCE REQUIRED:

2 years experience preferred. Familiarity with a variety of software and hardware systems required.

  • Contract Specialties Group is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, ¬†or membership in any other group protected by federal, state or local law.

Job ID: 18204

Categories

Help Desk, Midwest