Job: Customer Service Administrator

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Job Number


Company Type



Hauppauge, NY

Job Description

 Inputs and processes customer RMA purchase orders received by Customer Service department staff, sales representatives or directly from customers. Maintains customer files within the ERP system with RMA/MRO contract and other information. Coordinates with departments regarding order status, shipping dates, repair values, product availability and back orders. Tracks MRO/RMA shipment, delivery, billing and backlog activities. Interfaces with customers in response to inquiries regarding status of orders. Resolves customer order difficulties and ensures customer requests are handled appropriately and in a timely manner.

Essential Functions: 

  • Receives, Processes and Administers to our RMA/MRO orders using our ERP and supporting systems. 
  • Communicates Status to Customers, Representatives and Internal Departments        
  • Manages RMA RFQ’s and POs placed directly or Via Customer Portals 
  • Must be accomplished Multi-Tasker, Organized and Efficient.  
  • Contract Specialties Group is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information,  or membership in any other group protected by federal, state or local law.

Job ID: 17984


Administrative, Northeast