Job: Customer Service Administrator

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Job Number


Company Type



Hauppauge, NY

Job Description

 Inputs and processes customer Quotes and purchase orders received by Customer Service department staff, sales representatives or directly from customers. Maintains customer files within the ERP system with Quotes and Purchase Orders and other information. Coordinates with departments regarding order status, shipping dates, product availability and back orders. Tracks Quotes, Purchase Orders processing, shipment, delivery, billing, and backlog activities. Interfaces with customers in response to inquiries regarding status of orders and quotes. Resolves customer order difficulties and ensures customer requests are handled appropriately and in a timely manner.

Essential Functions: 

  • Receives, Processes and Administers to our quotes and customer purchase orders using our ERP and supporting systems. 
  • Communicates Status to Customers, Representatives, and Internal Departments        
  • Manages RMA RFQ’s and POs placed directly or Via Customer Portals 
  • Must be accomplished Multi-Tasker, Organized and Efficient.  


  • Must be accomplished Multi-Tasker, Organized and Efficient.  
  • Microsoft Package experience (Excel, Outlook, Word..)
  • Order processing experience in ERP system
  • Shipping process experience (FedEx/UPS/DHL)
  • Contract Specialties Group is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state or local law.

Job ID: 18638


Administrative, Customer Service, Northeast