Job Number
34
Company Type
Manufacturer
Location
Rockledge, FL
Job Description
The Program Manager plays a critical role in growing and retaining our client base. This
position focuses on building and nurturing robust relationships with key clients,
enhancing client satisfaction, and driving business growth. A deep understanding of the
PCB assembly process, from quoting to final product, is essential. The ideal candidate
will collaborate effectively with internal teams to deliver comprehensive, full-cycle
customer service. To succeed, this role demands excellent communication, strategic
thinking, and strong cross-departmental collaboration skills, ensuring positive outcomes
for both our clients and the organization.
Principal Responsibilities:
• Build and maintain strong relationships with key clients, serving as the primary
point of contact for all their needs and requirements.
• Develop and execute strategic account plans to maximize client satisfaction,
loyalty, and growth.
• Collaborate with sales, product development, and Senior Management to meet and
exceed client expectations.
• Understand client objectives and goals and proactively identify opportunities to
enhance their business through our products and services.
• Analyze market trends and competitor behavior to identify potential opportunities
and threats, developing strategies to ensure a competitive edge.
• Provide accurate sales forecasts and reports to management, highlighting key
achievements, challenges, and recommendations for improvement.
• Strong negotiation and influencing skills, with the ability to drive customer
satisfaction and achieve business growth targets.
• Travel occasionally to meet with clients or attend industry conferences or events.
Solutions Manufacturing Open Positions
In order of priority
Essential Responsibilities:
• Timely process accurate information for customer order status and product
requests.
• Process customer orders/changes according to established policies and procedures
• Partner with the purchasing, engineering and production department to provide
customers with service.
• Exceptional problem-solving skills, with the ability to proactively identify and
address client needs and challenges.
• Possess technical expertise in Printed Circuit Board (PCB) manufacturing
processes.
• Capable of strategic thinking, analyze data effectively, and generate actionable
insights to achieve business objectives. Significant experience in account
management or sales is required.
• Exhibit outstanding verbal and written communication skills, along with
interpersonal abilities, fostering strong client relationships at all organizational
levels.
• Strong presentation and public speaking skills, with the ability to effectively
communicate complex ideas and concepts.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven
environment.
• Proficiency in computers, ERP, Google Suite, and Microsoft Office Suite.
• Excellent organizational and time management skills, with the ability to prioritize
tasks and manage multiple projects simultaneously.
• Participate in company-sponsored and specialized training programs to enhance
skills and professional development.
• Set a consistent example for others in management effectiveness, leadership style,
communication, and integrity.
• Mentor and guide coworkers/new hires as required.
• Maintain a clean and safe work area.
• Maintain compliance with company safety policies by adhering to all established
safety protocols and ESD procedures to protect sensitive electronic components.
• Demonstrate strong verbal and written communication skills in English.
• Computer literacy is essential, along with the ability to read, write, review, and
approve documentation.
• Participate in company-sponsored and specialized training programs to enhance
skills and professional development.
• The job description is not exhaustive and may include additional duties as assigned
and as business needs dictate.
Solutions Manufacturing Open Positions
In order of priority
Desired Qualifications:
• Possess at least an associate’s degree in electronics or business, or alternatively,
five years of demonstrated sales and customer service experience within a
comparable industry.
• Experience as an account manager or in a similar client-facing role.
• Strong track record of achieving sales targets and driving business growth.
• Previous experience in the industry or relevant market segment is highly
desirable.
• Minimum of three years of experience within an electronics assembly
environment is strongly favored.
• Demonstrated working knowledge of Electronic Components, BOMs, Gerbers,
Engineering Drawings.
• Demonstrated working knowledge of IPC A 610, IPC-A-620, and J-STD
standards is required.
- Contract Specialties Group is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state or local law.
Job ID: 19772
