Company Type
Manufacturer
Location
St. Petersburg, Florida
Job Description
- Supports the configuration and deployment of Dell Desktop PCs and Laptops.
- Responds to user queries, answers questions and resolves hardware and software problems in a multiple platform environment.
- Diagnoses, identifies, and resolves problems. Utilizes diagnostic software packages and internal technical support personnel.
- Implements corrective actions within established parameters or refers more complex problems to higher-level desktop support staff personnel for resolution.
- Ensures corrective actions are implemented and hardware and/or software are functioning properly. Generates appropriate documentation.
- Copies/Upgrades hard drives, configures peripheral devices, performs upgrades, replaces PC components, and installs MS Service Packs and Hotfixes.
Job Skills
- Knowledge of MS Windows operating systems, especially Windows XP.
- Familiarity with TCP/IP network configuration and troubleshooting, standard desktop software such as MS Office, Adobe Acrobat, IE.
- Familiarity and comfort with hands-on PC hardware configuration and repair.
- Must have excellent organizational and interpersonal skills, flexibility, and have ability to multi-task under pressure.
CSG is a EOE Minority/Veteran/Female/Disabled
Job ID: 12969
