Job: #14903 – Customer Service Support – 1st, 2nd and 3rd shifts available

If you’ve registered with us previously, please login now. If you’d like to register, please click the ‘Register’ link below.: : Register | Forgot your password?

Company Type



Holtsville, New York

Job Description

  • Provides front-line customer service support via phone to all company’s internal and external customers
  • Provides assistance to customers during all phases of the inventory process. 
  • Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories. 
  • Maintains appropriate response times and abandon rates as defined in the department’s goals. 
  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer. 
  • Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers. 
  • Prepares and enters required client information/requests into department’s database to document customer interaction and resolution. 
  • Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance. 
  • Maintains a working knowledge of the computer programs currently in use in the department. 


Job Skills

  • HS Diploma and College background required.
  • Light IT background preferred.
  • Some prior customer service experience a must.
  • Excellent communications skills. 
  • Computer literate; exposure to Windows environment
  • Must be able to pass background and drug screening.

This is for a project anticipated to begin training in November/December with part time hours to begin, then full time in January until completion of project.

Job ID: 14903


Administrative, Customer Service, Northeast