Company Type
Manufacturer
Location
Maitland, Florida
Job Description
• Understand & triage reported customer issues
• Understand and apply necessary troubleshooting methodology
• Assist staff with troubleshooting of customer issues – basic trouble tickets
• Mentor with Tier 3 to bridge learned technical skills (school) with actual company applications/products
• Understand utilization of file transfer protocols (FTP, SCP, etc.)
• Understand wireless technology and our application of it.
• Assist tech’s in rebuilding operating system issues with customer workstations
• Ability to work in an unsupervised environment, self starter.
• Ability to work well within a complex technical environment, including working with cross-functional and diverse teams.
• Strong Computer hardware knowledge.
Job Skills
• Proficient with installation and de-installation of software
• Possesses both excellent written and oral communication skills.
• Possesses prior work experience in customer service/support role to end users.
• Basic understanding of DVD/Blu-Ray duplicators
• Basic technical knowledge & understanding of networking principles and wireless networks.
• Prefer thorough & working understanding and knowledge of Linux (very helpful).
• Strong technical knowledge of Windows operating systems.
• While performing the duties of this job, the employee is regularly required to sit; talk, see and hear.
• Ability to use interpersonal skills.
• Ability to work full time schedule 8:30am – 5:30pm M-F.
• Must be able to pass company provided drug screen and criminal background check.
• Training provided.
CSG is a EOE Minority/Veteran/Female/Disabled
Job ID: 11999
