Job: Customer Support Administrator

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Company Type

Manufacturer

Location

Sarasota, Florida

Job Description

  • Performs the duties of a Repair Administrator as required by business needs in compliance with applicable FAA regulations, ISO standard operating procedures, work instructions and customer purchase order requirements.
  • Ensuring complete Customer Satisfaction and successful, timely execution of all contractual/purchase order requirements is the primary responsibility (both Commercial and Military).
  • Acts as primary Customer point of contact.
  • Handles inquiries, proposals, customer negotiation, problem resolution, order entry, quoting, schedule changes, credit issues and Aircraft On Ground (AOG) support.
  • Quotes price and availability of repairs, overhauls, rentals and exchanges.
  • Works with GL Technician to ensure workflow of customer returns are properly scheduled.
  • Reviews all customer purchase orders for specific conditions, enter orders, acknowledges purchase orders with negotiated terms and conditions, and advise status of open orders to the customer.
  • Responsible for ensuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished.
  • Ensures export control requirements are being met as they relate to the position.
  • Takes the lead to improve the way we do business with all Customers.
  • Identifies, recommends, and implements innovative process improvements.
  • Ensures KPIs are updated upon completion of process improvement projects.
  • Participates in business to business capabilities through Web-site enhancements, E-commerce, and MRP upgrade.
  • Manages customer relationships beyond current business activities by developing partnerships with Customers.
  • Responsible for all interfaces between company and the Customer regarding contract/PO matters.
  • Represents the Customer when dealing with internal functions.
  • Demonstrates empowerment, ownership, and accountability throughout all aspects of the Customer Support Administrator position.
  • Maintains current customer files and archive files and correspondence greater than one year old.
  • Maintains 5-S work area.
  • Work with or coordinate cross-functional teams in customer issue resolution.
  • Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations.
  • Responsible for performing job duties in a manner consistent with established company Ethics Standards.
  • Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses, etc.

Job Skills

  • Bachelor’s degree in business, aviation, or related field preferred, or an equivalent combination of education and experience.
  • Two (2) years of related experience, such as contracts, product service, or sales;
  • Experience working in a manufacturing operation;
  • Knowledge of the aviation industry is a plus, preferably a basic understanding of avionics products and pricing for commercial and military aviation markets.
  • Strong PC skills including, but not limited to, MS Word, Excel and MRP.
  • Strong ability to handle multiple priorities including managing face to face communications while also using phone, fax and email communication.
  • Strong verbal and written communication skills.
  • Strong problem solving skills using appropriate judgment.
  • Knowledge of and desire to learn and implement process improvement initiatives.
  • Must be able to work in a team environment.
  • Must accept ownership and accountability for team efforts.
  • Must be able to pass background and drug screening.

 

CSG is a EOE Minority/Veteran/Female/Disabled

Job ID: 15018

Categories

Administrative, Customer Service, Repair/Test, Southeast