Company Type
Manufacturer
Location
Sarasota, Florida
Job Description
- Performs the duties of a Repair Administrator as required by business needs in compliance with applicable FAA regulations, ISO standard operating procedures, work instructions and customer purchase order requirements.
- Ensuring complete Customer Satisfaction and successful, timely execution of all contractual/purchase order requirements is the primary responsibility (both Commercial and Military).
- Acts as primary Customer point of contact.
- Handles inquiries, proposals, customer negotiation, problem resolution, order entry, quoting, schedule changes, credit issues and Aircraft On Ground (AOG) support.
- Quotes price and availability of repairs, overhauls, rentals and exchanges.
- Works with GL Technician to ensure workflow of customer returns are properly scheduled.
- Reviews all customer purchase orders for specific conditions, enter orders, acknowledges purchase orders with negotiated terms and conditions, and advise status of open orders to the customer.
- Responsible for ensuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished.
- Ensures export control requirements are being met as they relate to the position.
- Takes the lead to improve the way we do business with all Customers.
- Identifies, recommends, and implements innovative process improvements.
- Ensures KPIs are updated upon completion of process improvement projects.
- Participates in business to business capabilities through Web-site enhancements, E-commerce, and MRP upgrade.
- Manages customer relationships beyond current business activities by developing partnerships with Customers.
- Responsible for all interfaces between company and the Customer regarding contract/PO matters.
- Represents the Customer when dealing with internal functions.
- Demonstrates empowerment, ownership, and accountability throughout all aspects of the Customer Support Administrator position.
- Maintains current customer files and archive files and correspondence greater than one year old.
- Maintains 5-S work area.
- Work with or coordinate cross-functional teams in customer issue resolution.
- Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations.
- Responsible for performing job duties in a manner consistent with established company Ethics Standards.
- Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses, etc.
Job Skills
- Bachelor’s degree in business, aviation, or related field preferred, or an equivalent combination of education and experience.
- Two (2) years of related experience, such as contracts, product service, or sales;
- Experience working in a manufacturing operation;
- Knowledge of the aviation industry is a plus, preferably a basic understanding of avionics products and pricing for commercial and military aviation markets.
- Strong PC skills including, but not limited to, MS Word, Excel and MRP.
- Strong ability to handle multiple priorities including managing face to face communications while also using phone, fax and email communication.
- Strong verbal and written communication skills.
- Strong problem solving skills using appropriate judgment.
- Knowledge of and desire to learn and implement process improvement initiatives.
- Must be able to work in a team environment.
- Must accept ownership and accountability for team efforts.
- Must be able to pass background and drug screening.
CSG is a EOE Minority/Veteran/Female/Disabled
Job ID: 15018