Company Type
Manufacturer
Location
St. Petersburg, Florida
Job Description
- Answers and responds to telephone inquiries about products and services. Gathers information from internal experts about product capabilities relative to specific customer needs.
- Reviews customer inquiries, problems, requests, and suggestions and initiates action for repair, replacement, return or field service as guided by customer service policies.
- Coordinates repairs and technical support with field personnel, program management and planning departments.
- Responds to customer service inquiries including: tracking of customer returns, warranty information, billing problems, etc.
- Promotes products and services as appropriate.
- Processes service orders and prepares necessary and appropriate correspondence regarding same. Maintains, logs, records, and files.
- Cultivates, improves and sustain relationships with customers and ensures customer satisfaction by following up with customers and Field Technicians through service completion.
- Provides informative proactive feedback to management regarding any customer service issues/problems.
Job Skills
- High School graduate.
- Two (2) to four (4) years experience in customer service environment, preferably in high technology manufacturing industry.
- Must be computer literate and be proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).
- Knowledge of MRP and CRM systems required.
- Must be able to pass background and drug screening.
CSG is a EOE Minority/Veteran/Female/Disabled
Job ID: 15238
