Job Description
• Responsible for customer technical support in both pre- and post-sales settings.
• Ability to communicate internally any product utilization challenges and/or customer-specific requirements.
• Assist in supporting companies products in an assigned territory and will report to the Regional Sales Manager.
• Provide pre & post sales product information, advice and technical assistance to prospects towards the goal of achieving new design wins.
• Via telephone and email correspondence with customer, understand project technical system requirements.
• Advise and participate with the prospect during customer test and evaluation activities.
• Establish a position as “first line” technical interface during the design-in process.
• Coordinate additional support activities and post-sales technical support with engineering departments.
• Ensure that documentation, necessary hardware and software revisions, specifications and test data and ancillary technical requests are provided on a timely basis in support of the design-in process.
• Determine product technical strengths and weaknesses vs. competition in design-in contests.
• Communicate internally product challenges and customer specific requirements for the purpose of resolution.
• Recommendation of specific products based upon the prospect’s application and environmental requirements.
• Identification of customer specific requirements and/or preferences as part of design-in selection.
• Consultation with prospects concerning the appropriate utilization of the company’s products. Participation in “troubleshooting” activities for the purpose of determining hardware and/or software problems which could inhibit successful design-in of the company’s products.
• Coordinate technical support for purposes of overcoming design-in difficulties.
• Monitor customer progress in product test and evaluation criteria as part of the design-in process.
• Become familiar with the company’s new products and ensure documentation is current.
• Generate technical design-in status reports.
• Document special customer requirements and/or application utilization needs.
• Attend training courses on new products.
• Inform the account sales person of any competitive information or product difficulties learned from prospects in the design-in process.
• Remain in contact with the customer to ensure continued technical satisfaction with the product(s) chosen for the specific project or program.
Job Skills
• BSEE / BSET
• Experience with embedded Bus architectures (VME, CPCI, etc.), Processors and/or related products a plus.
• Good written and interpersonal communication skills.
• Systems and/or software design experience.
• Some prior FAE experience a plus.
• Good organizational skills.
• Ability to work independently towards focused goals.
Job ID: 9158
